Harlow Service Terms

Welcome to Harlow Vehicle Hire Services. These Terms of Service (Terms) govern your use of our website carhireharlow.co.uk and our vehicle rental services. By using our services

1. Harlow Lease

All Harlow vehicle rentals are subject to a detailed Rental Agreement supplied at booking confirmation or at vehicle collection. The agreement sets out specific terms, conditions, insurance coverage, fees, and your responsibilities for that particular rental. If there is any conflict between these Terms and the Rental Agreement, the Rental Agreement will prevail.

2. Harlow Eligibility Criteria

To rent a vehicle from Harlow, you must:

  • Be at least 21 years old (age limits vary by vehicle type, and extra charges may apply for drivers under 25). Hold a full, valid driving licence appropriate to the vehicle category, held for the minimum period stated in the Rental Agreement. Provide valid photographic identification, proof of address and a payment card in the driver’s name, as required by Harlow.

3. Reservations and Payments

  • Bookings can be made through our website, by phone, or in person at our Harlow location. A booking deposit may be required to confirm your reservation. Full payment and the security deposit are normally due when the vehicle is collected. All prices are shown in British Pounds (£) and include VAT where applicable.

4. Vehicle Pickup and Return

  • You must inspect the vehicle at collection and report any pre-existing damage to Harlow immediately. A vehicle condition report will be completed and signed. Return the vehicle in the same condition as when collected, subject to normal wear and tear. New damage will be assessed and charged in accordance with Harlow’s damage charges.

5. Insurance and Liability for Harlow

  • Basic third-party insurance is included with all Harlow rentals. Full coverage details and excess amounts are provided in the Rental Agreement. Additional insurance options may be available to limit your out-of-pocket exposure. Please review them carefully. You are responsible for damage or loss up to the excess amount specified in the Rental Agreement.

6. Cancellation and Modifications

Cancellation and amendment terms differ by booking type and required notice period. Refer to your Harlow booking confirmation or Rental Agreement for full details. Late cancellations or no-shows may incur charges.

7. Harlow Prohibitions

You must not use the Harlow vehicle for:

  • Any illegal purpose or activity involving a Harlow vehicle. Racing, rallying, off-roading, or other hazardous activities in a Harlow vehicle. Transporting hazardous or dangerous materials in a Harlow vehicle. Sub-letting a Harlow vehicle to third parties or permitting unauthorized drivers. Operating a Harlow vehicle while under the influence of alcohol or drugs. Use for purposes for which a Harlow vehicle is not intended...

Violating these restrictions may result in immediate Harlow rental termination and fees.

8. Harlow Liability Limitation

To the maximum extent permitted by English and Welsh law, Harlow Vehicle Hire Services will not be liable for indirect, incidental, special or consequential damages, or for loss of profits, data or business, arising from your use of our services. Our total liability for any claim will not exceed the total fees you paid for the specific service that gave rise to the claim.

9. Harlow Jurisdiction

These Terms apply to Harlow and are governed by the law of England and Wales. Any dispute arising in connection with these Terms is subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Harlow Terms

Harlow may update these Terms at any time. Updates take effect immediately upon posting on Harlow's website. Continued use of Harlow services constitutes acceptance of the updated Terms.

11. Contacting Harlow

For questions about these Terms, please contact Harlow:

Harlow Vehicle Hire Services
Riverside Way, Harlow CM20 1AA, United Kingdom
Telephone:: 014 2327 5006
Email address:: Your Harlow Choice for Car Hire