Harlow Privacy

1. Information Harlow Collects

Harlow collects and processes various categories of personal data, including:

2. How Harlow Uses Your Information

Harlow uses your personal information for the following purposes:

• Harlow Service Delivery (Contract Performance):
  • Processing and managing vehicle rental bookings and agreements with Harlow. Verifying your identity and confirming you meet Harlow’s rental requirements. Facilitating vehicle collection and return processes for Harlow. Processing payments and managing deposits and charges for Harlow rentals.
• Harlow Customer Communication (Legitimate Interest/Contract Performance):
  • Sending booking confirmations, schedule updates, and key rental details for Harlow. Responding to your inquiries and handling support related to Harlow reservations. Notifying you about updates to Harlow services or policy changes.
• Promotions (Consent/Legitimate Interest):
  • Sending promotional offers, newsletters, and service updates from Harlow when you have provided consent or when we have a legitimate interest. You can opt out at any time.
• Harlow Improvement (Legitimate Interest):
  • Analyzing traffic to improve Harlow's user experience and functionality. Conducting research to refine Harlow's vehicle fleet and services.
• Harlow Compliance (Legal Obligation):
  • Complying with Harlow's legal, regulatory, and tax requirements. Preventing fraud and protecting the security of Harlow's services. Resolving disputes and enforcing Harlow's terms and conditions.

3. Data Sharing

Harlow may share your personal information with:

• External Partners: Third-party companies that help Harlow deliver its services, such as payment processors, IT support providers, and maintenance services. These providers are contractually required to protect your data.

Harlow does not sell your personal information to third parties for marketing purposes.

4. Harlow Security

At Harlow, we implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure servers, and regular security assessments. Still, no internet transmission or electronic storage is entirely free from risk.

5. Harlow Data Retention

Harlow retains your personal information only as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, accounting, or reporting obligations. Retention periods vary based on the type of information and the context of processing.

6. Your Harlow Rights

Under UK data protection law, Harlow users have these rights:

• Harlow Access Rights: Request a copy of the personal information Harlow holds about you.

To exercise these rights, contact Harlow using the details below.

7. Cookies and Tracking for Harlow

Harlow's website uses cookies and similar technologies to improve your browsing experience, analyze site traffic, and personalize content. You may manage your cookie preferences via your browser settings.

8. Harlow Updates

Harlow may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised Last Updated date. We encourage you to review this policy regularly.

9. Contact Harlow

For questions about this Privacy Policy or Harlow's data practices, please contact us: